JOB SUMMARY

The Receptionist serves as the first point of contact for members, parents, visitors, and guests at the Union Street Clubhouse. This role ensures proper check-in and check-out procedures, supports membership application and program fee processes, and performs general clerical and administrative duties to maintain a professional and welcoming front desk environment.

This is a key part-time 32-hour per week, benefit eligible position that is Monday - Friday 2 PM - 8 PM.

JOB REQUIREMENTS

Front Desk Operations

• Provide daily front desk coverage and greet members, parents, and visitors warmly upon arrival.
• Ensure all members and visitors follow proper check-in and check-out procedures.
• Assist with member pick-up, distribute membership and program information, and conduct Club tours as needed.
• Answer and direct telephone calls, providing information about Club programs when appropriate.
• Maintain the front desk in an organized and professional manner at all times.
• Ensure all membership applications are complete, signed, and properly filed.
• Assist with program fee collection, including initial registration, daily collection, and reconciliation of cash receipts.
• Provide on-the-job training for evening reception staff, including handling daily cash draws and related procedures.
• Serve as a positive role model for members to inspire them to reach their full potential. 

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; Associate’s degree in Business, Accounting, or related field preferred.

• Minimum of 1 year of experience in administrative support, preferably in a childcare or youth organization setting. Experience may substitute for education.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.
• Basic math skills with the ability to handle cash receipts and deposits accurately.
• Knowledge of general office procedures, including phone etiquette and public interactions.
• Ability to pass background screening, including criminal and drug screenings.
• Strong communication and interpersonal skills with a customer-friendly approach.

• Ability to remain calm, focused, and professional in large-group or high-stress situations involving challenging members or parents.
• Flexibility to work varying hours as assigned to ensure coverage of Club operations, including summer day camp and school vacation programs.
• Willingness to work beyond normal hours when necessary to meet organizational goals.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Respond quickly and appropriately in emergencies to ensure member safety.
• Maintain energy and alertness throughout extended shifts, often in a high-energy setting.
• Work in various environments, including gyms, playgrounds, classrooms, and outdoor areas.
• Lift and carry supplies or equipment weighing up to 25–50 lbs.
• Perform basic physical tasks such as bending, kneeling, reaching, and climbing stairs.
• Operate general office equipment, including phones, copiers, and computers.

Accommodations may be made for individuals with disabilities to perform essential functions.

Benefits

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits include:

• Medical, Dental, and Vision Insurance – Comprehensive coverage for you and your family.
• 401(k) Retirement Plan with Employer Match – Invest in your future with company-matched contributions.
• Generous Paid Time Off (PTO) – Take the time you need to recharge and enjoy life outside of work.
• Paid Holidays – Enjoy company-observed holidays throughout the year.
• Child Care Benefit – The Club offers discounts for staff who would like to enroll their children in BGCGM programming.
• Wellness and Work-Life Support – Additional resources to help you stay healthy and balanced.