The Family Services Manager will work directly with Club staff, youth, and caregivers to ensure families are supported with basic needs and access to wraparound services. This includes overseeing the Club’s food pantry operations, building strong relationships with community partners, and providing individualized support to Club families.
This position is 32 hours a week, Monday through Friday,  and is benefits eligible.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage daily operations of the Club’s food pantry, including inventory management, ordering, distribution logistics, and volunteer coordination.
• Coordinate the seasonal mobile Farmers Market.
• Develop and implement systems to ensure consistent and dignified access to food and essential supplies for families.
• Maintain up-to-date knowledge of community resources and services related to housing, employment, healthcare, mental health, and basic needs.
• Collaborate with local food banks, donors, and vendors to ensure the pantry is consistently stocked and responsive to community needs.
• Cultivate and sustain partnerships with local organizations, agencies, and service providers to enhance the support available to families.
• Serve as a primary liaison for families needing support, providing referrals, advocacy, and case management as appropriate.
• Build trusting, culturally responsive relationships with Club families and maintain confidentiality and professionalism.
• Develop and host resource fairs, workshops, or family nights in collaboration with Club staff and partners.
• Assist with the coordination of Holiday Help.
• Track usage and impact of the food pantry and family resource services.
• Prepare reports on service trends, family needs, and outcomes to support program development and fundraising efforts. 

POSITION QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• A bachelor’s degree in social work, human services, public health, or a related field is preferred; equivalent experience is considered. 
• 3+ years of experience in case management, family engagement, or community outreach. 
• Experience managing or coordinating basic needs programs (e.g., food pantry, housing resources) is strongly preferred. 
• Consistently display strong communication and interpersonal skills in a customer-friendly approach.
• Proficient in MS Office Suite, including MS Word, Excel, PowerPoint, and Outlook.
• Being Bilingual in Spanish, French, or another commonly spoken language in Manchester is a plus. 
• Strong interpersonal skills with a passion for serving youth and families.
• Ability to work independently, manage multiple priorities, and maintain a strengths-based, trauma-informed approach. 
• Must pass background checks  
• Ability to be flexible with base hours as the Director of Teen Engagement Resources assigns to ensure coverage of all open hours of operation of the Union St. Clubhouse, summer day camp, and school vacation camp program hours.
• It is understood that completing organizational goals may require work beyond the regular work hours throughout the year.  

Benefits:

Medical, Dental, Vision, 401K, generous PTO, Life, STD, LTD & ADD, Flex Spending, Child Membership Benefits, Professional Development/Tuition Assistance, Supplemental Insurances- Life, Accident, Critical Illness, & Hospital Indemnity.